How to address Help Desk ticket raised by the Residents?

Please find below steps for View all complaints:-

In Manage Complaint under you will get the section like Complaint Dashboard, All Complaints, Open Complaints, Complaint In Progress, Closed complaint:- 

A.Complaint Dashboard:-

Step 1:- Go to the Complaint Button


  How to View Register of Complaints raised by the resident?

All the helpdesk tickets raised by the Members or Residents are available along with Ageing, in the Manage Complaints report. This report is very useful for Manager or Administrator of the Society to be able to take action against any helpdesk ticket raised by the Members and also for Assignment of job/task to an external Vendor or closure of ticket. Once the complaint ticket is closed in this report, the Member is notified through email & SMS about the same.

  How to raise a Complaint for Resident ?

Please find below steps for Log a Complaint:-

Step 1:- Go to Home Page

Step 2:- Click on Complaint Button

Step 3:- Click on Log a New Complaint

Step 4:- Fill the required information in the form

Step 5:- Click on the save Button to register a complaint