Notification Issue for One Plus

For few custom Android distributions, the devices don't support notifications if the app is not running in the background.

To solve this notification problem for One Plus please follow the steps based on your device:

 

For One Plus devices with Oreo(Android 8) or above, follow these steps:

1. Go to Settings

2. Choose Battery and select Battery Optimization

3. Scroll to Societynmore App and Click on it

4. Select "Don't Optimize" option

 

For One Plus devices with below Oreo(Android 8):

1. Go to Settings

2. Choose Battery and select Battery Optimization

3. Select Advance Optimization and Disable it

4. Go to Settings and then Advanced Settings

5. Go to Battery Manager and then to Protected Apps

6. Scroll to Societynmore and then select Protect It

 

For few models of OnePlus below Oreo (such as One Plus 5), the last two steps would change as followed:

5. Choose "Ignore Battery Optimizations"

6. Find Societynmore app and then select Ignore it.

 

Hope this resolves your problem of not receiving notifications. If you still face problems about notification, please send us an email at support@societynmore.com.